11 July 2022
Delivery time
We usually ship most products the same day or the next day. If not, the processing and shipping time is stated with the product concerned. If you pay by direct bank transfer, we will send your order as soon as the money is in our bank account.
Shipping costs
The shipping costs for Spain (excluding the Canary Islands, Cueta and Melilla) are €3,95 and €8,95 for the rest of the countries in the European Union.
We ship to Spain, Portugal, France, Germany, the Netherlands and Belgium.
Shipping costs for the Canary Islands, Cueta and Melilla are €37,-.
Free delivery within the European Union (excluding the Canary Islands, Cueta and Melilla) from €49,-.
Payment options
Payments are made through the renowned payment provider Stripe. You can pay by credit card, iDeal (Netherlands) or make a payment through your own bank (direct bank transfer). In the latter case, we will send your order as soon as the money is in our bank account.
Not satisfied, money back, exchange or cancellation of the order
You can cancel an order free of charge within 3 hours of purchase. Mail us at shop @ essential.blue
If you are not satisfied with the delivered product, please contact us within 3 days after delivery. You can then return the product within 10 days. As soon as we have received the product and it is undamaged, we will refund you the full amount of the product. The shipping costs will be at your expense.
The following products cannot be returned or exchanged
These products cannot be returned or exchanged, unless they are damaged upon delivery:
- Textile eye cushions and lavender bags (for hygiene reasons)
- Products on offer
Return conditions
The buyer pays the shipping costs of returning a product. If the product is not returned in its original condition, the difference in value will be deducted from the amount to be refunded.
Customs and import duties
For shipments to countries within the European Union there are no customs and import duties.
Buyers outside Europe are responsible for possible customs and import duties. I am not responsible for delays caused by customs.
Why buy from Essential.blue?
- Natural products that are good for you and for nature
- Own lavender harvest, sustainable products
- Small sustainable local company
- Nature products self made
- Shipped within 2 days unless otherwise stated
- Pay with your own bank, iDeal or credit card
- Free cancellation options
- Money back guarantee
- Free delivery from 49 euros
Questions?
Do you have a question about your order or a problem?
Please contact us.
Mariette van Schaik
Essential.blue
